Refund & Cancellation Policy
SeeYahBye Rentals
1. Policy Overview
All reservations booked through our website, Guesty platform, or affiliated booking channels and paid via GuestyPay are subject to this Refund & Cancellation Policy. This policy is incorporated into and governed by our Terms & Conditions.
In the event of any conflict between this policy and platform-specific booking terms, the cancellation policy displayed at the time of booking shall control.
2. Cancellation & Refund Eligibility
- Full Refund (30+ Days Before Check-In):
Cancellations made 30 days or more prior to check-in are eligible for a full refund, excluding any non-refundable service, processing, or booking fees disclosed at checkout. - Partial or No Refund (Within 14 Days):
Cancellations made within 14 days of check-in may be eligible for a partial refund or no refund, depending on rebooking success, incurred costs, and reservation circumstances. - No-Shows:
Failure to arrive without prior cancellation results in no refund. - Early Departures:
No refunds are issued for early departures once the reservation has begun.
3. Refund Requests
Refund requests must be submitted in writing through Guesty or by contacting info@seeyahbye.com and must include reservation details.
4. Refund Processing
- Approved refunds are processed within 5–10 business days.
- Refunds are issued only to the original payment method via GuestyPay.
- Chargebacks or payment disputes submitted outside of this policy may be contested using the reservation terms accepted at booking.
5. Damages & Deductions
Refunds may be reduced or denied due to property damage, missing items, excessive cleaning, or violations of house rules. Guests authorize charges via GuestyPay for damages exceeding any security deposit.
6. Extenuating Circumstances
Handled in accordance with Guesty’s Extenuating Circumstances Policy and applicable booking channel rules.
7. Policy Updates
This policy may be updated at any time. The version in effect at the time of booking governs the reservation.